{"id":46677,"date":"2022-07-28T14:01:39","date_gmt":"2022-07-28T12:01:39","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/new-research-reveals-what-patients-really-think-about-medical-providers-and-practices\/"},"modified":"2022-07-28T14:01:39","modified_gmt":"2022-07-28T12:01:39","slug":"new-research-reveals-what-patients-really-think-about-medical-providers-and-practices","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/new-research-reveals-what-patients-really-think-about-medical-providers-and-practices\/","title":{"rendered":"New Research Reveals What Patients Really Think About Medical Providers and Practices"},"content":{"rendered":"
\n

\nModMed<\/i>\u00ae<\/sup><\/i> launches results of its survey of 2,000 patients that explores drivers of patient satisfaction and frustrations at the doctor\u2019s office<\/i>\n<\/p>\n

BOCA RATON, Fla.–(BUSINESS WIRE)–Patients will seek out a new doctor that will make a better fit with factors such as timeliness, friendliness of the staff, and use of modern technology contributing to the overall experience, according to a new survey from practice technology leader ModMed<\/a> and conducted by independent research firm OnePoll<\/a>.\n<\/p>\n

<\/a>
<\/a><\/p>\n

\nThe survey<\/a> asked 2,000 patients about their experience with a doctor\u2019s office and found that 73% of patients are likely to keep a \u201cmental scorecard\u201d of all the things they like and dislike about a new doctor\u2019s office*. Surprisingly, doctors\u2019 offices are given, on average, four chances before a patient decides to find a new doctor.\n<\/p>\n

\nAccording to the survey, 60% of patients are likely to select one doctor over another if able to make appointments online*. And 61% place importance on how easy it is to make payments when considering whether to continue seeing a doctor*.\n<\/p>\n

\nThe survey provides insights into what\u2019s important to a patient as it relates to a practice\u2019s website, online reviews, waiting room, staff, payments process, follow-up communications and more. It also inquired about which digital tools patients prefer to use before, during and after a medical visit.\n<\/p>\n

\n\u201cThese days practices make an impression on patients from before they walk in the door until long after they\u2019ve left. There are countless touchpoints providers have with patients where they can influence a positive experience,\u201d said Daniel Cane, chief executive officer at ModMed. \u201dWe wanted to provide these insights so providers can stop guessing what\u2019s important to patients and instead be in a position to enhance or create a healthcare delivery model that is more in line with today\u2019s connected consumer.\u201d\n<\/p>\n

\nFrom scheduling their own appointments to accessing medical records to making payments from their phone, patients want greater control over how they interact with a medical practice.\n<\/p>\n

\nAnd it’s not just about digital tools making things easier. There is also an impact on the perception of quality of care: Nearly half, or 47%, of respondents strongly agree, and an additional 42% somewhat agree, that the office staff seems more engaged since introducing new technology at the office.\n<\/p>\n

\nCane continued: \u201cTaking a digital-first approach with patients could free up staff to focus more on non-administrative tasks, giving them more time to focus on patients and potentially boosting their own job satisfaction.\u201d\n<\/p>\n

\nRe-thinking Patient-Practice Interactions<\/b>\n<\/p>\n

\nAccording to the survey<\/a>, a majority of patients agree that it’s frustrating when they call for an appointment and have to leave a voicemail and wait to be called back*. In fact, 48% prefer to email, text or use an online portal over a phone call to make appointments**. And 67% are more likely to use chat over calling to make an appointment or request lab results*.\n<\/p>\n

\nIn the exam room, 46% prefer their doctor use a tablet to review patient history. With the introduction of new technology, 54% strongly agree that their doctor seems more attentive.\n<\/p>\n

\nAnd when it comes time to pay the bill, more than half of patients surveyed are more likely to pay a bill faster than usual if they receive a text message reminder*, and are more likely to pay faster if given an online option*.\n<\/p>\n

\nYet even with these digital options, human interaction remains important. Not surprisingly, people want to be treated well, they value their time and they may choose to leave or never return to a doctor\u2019s office if they don\u2019t have a good experience. One out of three patients have switched doctors due to unfriendly staff. And when deciding to see the same doctor, 67% of patients polled believe how personable and engaged a doctor is important*.\n<\/p>\n

\nThe report\u2019s findings reinforce the importance of having modern practice technology, and that patients prefer continuous communication with their care providers throughout their healthcare experience.\n<\/p>\n

\nTo find out more, download the ModMed\u00ae 2022 Patient Experience Report: What Patients Really Think<\/a> report.\n<\/p>\n\n\n\n
\n

\n*Data reflected is a combined stat of \u2018very important\u2019 and \u2018somewhat important\u2019 or \u2018very likely\u2019 and \u2018somewhat likely\u2019 to generally used terms \u2018important\u2019 or \u2018likely\u2019 respectively.\n<\/p>\n<\/td>\n<\/tr>\n

\n

\n**Data reflected is a combined stat of 22% email, 14% text, and 12% online portal.\n<\/p>\n<\/td>\n<\/tr>\n<\/table>\n

\nMethodology<\/b>\n<\/p>\n

\nThe report is based on two random double-opt-in surveys of 1,500 insured and 500 uninsured Americans. ModMed commissioned the national survey between Feb. 2 and Feb. 4, 2022. ModMed conducted the survey in partnership with OnePoll, a market research company. OnePoll team members also are members of the Market Research Society and have corporate membership to the American Association for Public Opinion Research (AAPOR) and the European Society for Opinion and Marketing Research (ESOMAR). Unless otherwise stated, the term \u201cpatients\u201d refers to the respondents of this survey.\n<\/p>\n

\nAbout ModMed<\/b>\n<\/p>\n

\nModMed is transforming healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. With our electronic health records (EHR) and practice management (PM) systems, and our revenue cycle management (RCM) services, our all-in-one solution empowers specialty medical practices by providing clinical, financial and operational software solutions. Our staff physicians help to develop products and services for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry and urology practices, as well as ambulatory surgery centers. For more information, visit modmed.com<\/a>. Connect with ModMed via its blog<\/a>, Facebook<\/a>, LinkedIn<\/a>, Twitter<\/a> and Instagram.<\/a>\n<\/p>\n

\nFor more information:
\n
<\/b>press@modmed.com<\/a>\n<\/p>\n

Contacts<\/b> <\/p>\n

\nMatter for Modernizing Medicine
\n
Alexandra Foley
\n
978-518-4558
\n
modmed@matternow.com<\/a>
www.matternow.com<\/a>\n<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

ModMed\u00ae launches results of its survey of 2,000 patients that explores drivers of patient satisfaction and frustrations at the doctor\u2019s office BOCA RATON, Fla.–(BUSINESS WIRE)–Patients will seek out a new doctor that will make a better fit with factors such as timeliness, friendliness of the staff, and use of modern technology contributing to the overall … [Read more…]<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-business","4":"post-46677","6":"format-standard","7":"category-industry"},"yoast_head":"\nNew Research Reveals What Patients Really Think About Medical Providers and Practices - Pharma Trend<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pharma-trend.com\/en\/new-research-reveals-what-patients-really-think-about-medical-providers-and-practices\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Research Reveals What Patients Really Think About Medical Providers and Practices - Pharma Trend\" \/>\n<meta property=\"og:description\" content=\"ModMed\u00ae launches results of its survey of 2,000 patients that explores drivers of patient satisfaction and frustrations at the doctor\u2019s office BOCA RATON, Fla.–(BUSINESS WIRE)–Patients will seek out a new doctor that will make a better fit with factors such as timeliness, friendliness of the staff, and use of modern technology contributing to the overall ... 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