{"id":46734,"date":"2022-07-29T15:01:40","date_gmt":"2022-07-29T13:01:40","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/good-neighbor-pharmacy-receives-highest-in-customer-satisfaction-among-chain-drug-store-pharmacies-from-j-d-power-for-the-6th-consecutive-year\/"},"modified":"2022-07-29T15:01:40","modified_gmt":"2022-07-29T13:01:40","slug":"good-neighbor-pharmacy-receives-highest-in-customer-satisfaction-among-chain-drug-store-pharmacies-from-j-d-power-for-the-6th-consecutive-year","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/good-neighbor-pharmacy-receives-highest-in-customer-satisfaction-among-chain-drug-store-pharmacies-from-j-d-power-for-the-6th-consecutive-year\/","title":{"rendered":"Good Neighbor Pharmacy Receives \u201cHighest in Customer Satisfaction Among Chain Drug Store Pharmacies\u201d from J.D. Power for the 6th Consecutive Year"},"content":{"rendered":"
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\nGood Neighbor Pharmacy also achieved the highest score with the \u201cMy Level of Trust with Pharmacy\u201d factor, indicating exceptional patient confidence<\/i>\n<\/p>\n

CONSHOHOCKEN, Pa.–(BUSINESS WIRE)–Good Neighbor Pharmacy<\/a><\/i> (GNP),<\/i> a national independent pharmacy network offered through AmerisourceBergen, today announced that it has been ranked \u201cHighest in Customer Satisfaction with Chain Drug Store Pharmacies\u201d in the J.D. Power 2022 U.S. Pharmacy StudySM<\/sup><\/a>. This is the 11th<\/sup> time that Good Neighbor Pharmacy<\/i> has earned this recognition in the last 13 years and the network\u2019s sixth consecutive win.\n<\/p>\n

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\n\u201cI\u2019d like to extend a heartfelt congratulations to our incredible Good Neighbor Pharmacy<\/i> members. This sixth consecutive win is a testament to independent pharmacy\u2019s unwavering commitment to ensuring the health of its communities. The results from J.D. Power reflect how our members are not only going above and beyond to support patients, but also adapting, improving and evolving in the face of adversity,\u201d said Jenni Zilka, President of Good Neighbor Pharmacy<\/i>. \u201cIn spite of the challenges presented by the COVID-19 pandemic and changes and challenges within the US healthcare system, our independent pharmacy customers have cemented their role as capable, trusted and accessible care providers that deliver meaningful health and wellness services beyond dispensing.\u201d\n<\/p>\n

\nThe J.D. Power 2022 U.S. Pharmacy study was conducted using a new methodology and evaluated seven factors representing distinct parts of the customer experience. These seven factors were embedded into an index comprised of a calculated roll up of performance scores, weighted relative to the importance of each factor to overall satisfaction. In addition to receiving the highest overall satisfaction ranking, Good Neighbor Pharmacy<\/i> ranked #1 across five of the seven new study factors, including:\n<\/p>\n