{"id":47113,"date":"2022-08-09T21:01:37","date_gmt":"2022-08-09T19:01:37","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/new-study-shows-patient-payment-communication-preferences-have-strong-impact-on-provider-loyalty\/"},"modified":"2022-08-09T21:01:37","modified_gmt":"2022-08-09T19:01:37","slug":"new-study-shows-patient-payment-communication-preferences-have-strong-impact-on-provider-loyalty","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/new-study-shows-patient-payment-communication-preferences-have-strong-impact-on-provider-loyalty\/","title":{"rendered":"New Study Shows Patient Payment Communication Preferences Have Strong Impact on Provider Loyalty"},"content":{"rendered":"
\n

\nSalucro report reveals nearly half of all patients value the ability to choose their communication channel the most.\n<\/p>\n

<\/a><\/p>\n

PHOENIX–(BUSINESS WIRE)–Salucro Healthcare Solutions, a leading healthcare payment technology company, today released the results of its 2022 Trends in Patient Communications Report<\/a><\/b><\/span>, a report that can help healthcare providers understand how patient communication preferences have changed and highlight what providers can offer to help meet the demands of today\u2019s consumer. The full report can be found at salucro.com<\/a><\/b><\/span>.\n<\/p>\n

\nBased on a survey of over 1,300 U.S. healthcare consumers, the report shows that meeting patient communication preferences is key to provider loyalty. Nearly half of all respondents said the ability to choose their communication channel is valued the most. Listening pays off and providing choices to patients improves retention and brand loyalty.\n<\/p>\n

\nWhen it comes to communicating important billing information, patients overwhelmingly prefer digital communications over traditional mail. As trends continue to favor online access, providers must evolve to meet patients where they are to receive information quickly and easily. It is critical to understand how to interact with patients, as 50% of respondents said they would pay their bill faster if their billing notification preferences were utilized. Offering preferred communication methods can lead to faster payments, increased self-pay collections, and improved patient satisfaction.\n<\/p>\n

\n“Healthcare providers are at a pivotal point right now, and when it comes to providing choices for their patients, communicating with them through their preferred channel and giving them access to pay the way they want is more important than ever,\u201d said Clayton Bain, Founder and CEO of Salucro. \u201cCommunication and billing preferences are fundamental aspects of patient satisfaction and brand loyalty. This report puts real data behind what successful providers already know \u2013 listening and responding to your patients improves their overall experience and drives patient loyalty.\u201d\n<\/p>\n

\nHighlights from the report include:\n<\/p>\n