{"id":54021,"date":"2023-02-16T20:04:10","date_gmt":"2023-02-16T19:04:10","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/analysis-of-over-a-million-patient-surveys-provides-insights-into-ambulatory-health-care-patient-experience\/"},"modified":"2023-02-16T20:04:10","modified_gmt":"2023-02-16T19:04:10","slug":"analysis-of-over-a-million-patient-surveys-provides-insights-into-ambulatory-health-care-patient-experience","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/analysis-of-over-a-million-patient-surveys-provides-insights-into-ambulatory-health-care-patient-experience\/","title":{"rendered":"Analysis of Over a Million Patient Surveys Provides Insights into Ambulatory Health Care Patient Experience"},"content":{"rendered":"<div>\n<p class=\"bwalignc\">\n<i>Press Ganey and Compass One Healthcare Release e-Book Detailing Patient Perception and Experience of <\/i><i>Cleanliness in Ambulatory Care Settings<\/i>\n<\/p>\n<p>ATLANTA&#8211;(BUSINESS WIRE)&#8211;<a href=\"https:\/\/twitter.com\/hashtag\/Ambulatory?src=hash\" target=\"_blank\" rel=\"noopener\">#Ambulatory<\/a>&#8211;Compass One Healthcare (Compass One) today announced that it has teamed up with <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pressganey.com%2F&amp;esheet=53330046&amp;newsitemid=20230216005752&amp;lan=en-US&amp;anchor=Press+Ganey&amp;index=1&amp;md5=940bb9d36ed7e616ff552456835621ce\" rel=\"nofollow noopener\" shape=\"rect\">Press Ganey<\/a>, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, to launch its latest report on patient experience in ambulatory care settings. The report, which is comprised of insights from over a million post-procedure patient surveys, highlights significant national trends and insights to better define the key drivers of cleanliness in ambulatory surgery centers.\n<\/p>\n<p><a href=\"https:\/\/mms.businesswire.com\/media\/20230216005752\/en\/1716213\/5\/15-012._CompassOneNew.Healthcare_Final_Logo.jpg\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230216005752\/en\/1716213\/21\/15-012._CompassOneNew.Healthcare_Final_Logo.jpg\"><\/a><\/p>\n<p>\nThe analysis sought to answer questions about the key drivers of satisfaction, the relationship between perceptions of cleanliness and infection rates, and how regional and demographic differences impact the perception of cleanliness in ambulatory care settings. Ambulatory surgery centers (ASCs) and hospital outpatient departments (HOPDs) are experiencing increasingly higher volumes of patients. ASCs perform more than half of U.S. outpatient surgical procedures\u2014and that number is only expected to grow.\n<\/p>\n<p>\n<b>Key findings include:<\/b>\n<\/p>\n<ul class=\"bwlistdisc\">\n<li>\n<b>There is a statistically significant relationship between a patient\u2019s perception of facility cleanliness and signs of infection outside of that facility.<\/b> If patients do not feel like the facility is clean, they are 2.3 times more likely to report signs of infection after leaving the ambulatory care setting.\n<\/li>\n<\/ul>\n<ul class=\"bwlistdisc\">\n<li>\n<b>Perceptions of cleanliness are most impacted by three patient experience factors in the ambulatory setting: <\/b>1) the courtesy of nonclinical staff members; 2) whether staff made sure patients felt comfortable during their experience; and 3) overall efficiency (e.g., a seamless check-in process and pre-procedure communication).\n<\/li>\n<\/ul>\n<ul class=\"bwlistdisc\">\n<li>\n<b>Perceptions of cleanliness differ based on key patient demographics, including region, gender, race, and ethnicity, among others.<\/b> For example, perceptions of cleanliness among male respondents are more highly influenced by staff \u201ccourtesy and respect,\u201d while female respondents are more impacted by their overall perceptions of the facility and how helpful the patient access team was.\n<\/li>\n<\/ul>\n<p>\n\u201cPress Ganey\u2019s analysis provides us with valuable insights into how Compass One can partner with ambulatory care centers to improve patient satisfaction by focusing on factors that transcend physical attributes, like the efficiency of the care experience and staff courteousness,\u201d said Dusty Deringer, Vice President of Patient Experience for Compass One Healthcare.\n<\/p>\n<p>\n\u201cAs ambulatory care centers see an increasingly higher volume of patients, it\u2019s more important than ever to focus on improving the human experience of healthcare and ensuring a clean, safe environment for all patients,\u201d said Charles Hagood, President, Strategic Consulting, Press Ganey. \u201cThe findings are especially insightful as organizations prepare for the mandatory implementation of the OAS CAHPS survey.\u201d\n<\/p>\n<p>\nTo read the full report, click <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.compassonehealthcare.com%2Flearning-center%2Freports%2Fpress-ganey-key-drivers-cleanliness-ambulatory-settings%2Fbeyond-physical-environment-defining-key-drivers-cleanliness-ambulatory-surgical-and-perioperative-setting%2F&amp;esheet=53330046&amp;newsitemid=20230216005752&amp;lan=en-US&amp;anchor=here&amp;index=2&amp;md5=179c00e53d41de197172879783ff1697\" rel=\"nofollow noopener\" shape=\"rect\">here<\/a>.\n<\/p>\n<p>\n<b>About Compass One Healthcare<\/b>\n<\/p>\n<p>\n<a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.compassonehealthcare.com%2F&amp;esheet=53330046&amp;newsitemid=20230216005752&amp;lan=en-US&amp;anchor=Compass+One+Healthcare&amp;index=3&amp;md5=2899377b88f0629bb48d207443752132\" rel=\"nofollow noopener\" shape=\"rect\">Compass One Healthcare<\/a> (Compass One) is a premier food and support services company with 52,000 engaged team members focused on delivering quality, value, and exceptional experiences through specialized services and protocols in more than 2,100 hospital and health systems in 45 states. Its branded sectors, Morrison Healthcare (food and nutrition services) and Crothall Healthcare (support services) are nationally recognized for employee engagement and training programs. Compass One\u2019s core services are Food and Nutrition, Environmental, Ambulatory, Patient Transportation, Patient Observation, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Sterile Processing. Also, Compass One\u2019s exclusive partnership with Press Ganey leverages rich analytics to understand better how to provide welcome experiences for patients, caregivers, and the community.\n<\/p>\n<p>\n<b>About Press Ganey<\/b>\n<\/p>\n<p>\n<a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.pressganey.com%2F&amp;esheet=53330046&amp;newsitemid=20230216005752&amp;lan=en-US&amp;anchor=Press+Ganey&amp;index=4&amp;md5=a846e8576b69c75f471bc39d8bfc8111\" rel=\"nofollow noopener\" shape=\"rect\">Press Ganey<\/a>, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.\n<\/p>\n<p> <b>Contacts<\/b> <\/p>\n<p>\n<b>Tom Hughes<\/b><br \/><b>404-236-7934<\/b><br \/><a target=\"_blank\" href=\"&#x6d;&#x61;&#x69;&#x6c;&#x74;&#x6f;&#x3a;&#x54;&#111;&#109;&#46;&#72;&#117;&#103;&#104;es&#64;c&#x6f;&#x6d;&#x70;&#x61;&#x73;&#x73;&#x2d;&#x75;&#x73;&#97;&#46;&#99;&#111;&#109;\" rel=\"nofollow noopener\" shape=\"rect\"><b>&#84;&#x6f;m&#46;&#x48;&#117;&#x67;h&#101;&#x73;&#64;&#x63;&#x6f;&#109;&#x70;a&#115;&#x73;-&#x75;&#x73;&#97;&#x2e;c&#111;&#x6d;<\/b><\/a>\n<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Press Ganey and Compass One Healthcare Release e-Book Detailing Patient Perception and Experience of Cleanliness in Ambulatory Care Settings ATLANTA&#8211;(BUSINESS WIRE)&#8211;#Ambulatory&#8211;Compass One Healthcare (Compass One) today announced that it has teamed up with Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, to launch its latest report on &#8230; <span class=\"more\"><a class=\"more-link\" href=\"https:\/\/pharma-trend.com\/en\/analysis-of-over-a-million-patient-surveys-provides-insights-into-ambulatory-health-care-patient-experience\/\">[Read more&#8230;]<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-business","4":"post-54021","6":"format-standard","7":"category-industry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Analysis of Over a Million Patient Surveys Provides Insights into Ambulatory Health Care Patient Experience - Pharma Trend<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pharma-trend.com\/en\/analysis-of-over-a-million-patient-surveys-provides-insights-into-ambulatory-health-care-patient-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analysis of Over a Million Patient Surveys Provides Insights into Ambulatory Health Care Patient Experience - Pharma Trend\" \/>\n<meta property=\"og:description\" content=\"Press Ganey and Compass One Healthcare Release e-Book Detailing Patient Perception and Experience of Cleanliness in Ambulatory Care Settings ATLANTA&#8211;(BUSINESS WIRE)&#8211;#Ambulatory&#8211;Compass One Healthcare (Compass One) today announced that it has teamed up with Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, to launch its latest report on ... 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