{"id":54576,"date":"2023-03-07T14:04:59","date_gmt":"2023-03-07T13:04:59","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/sunovion-answers-is-named-a-j-d-power-2022-certified-customer-service-program%e2%84%a0\/"},"modified":"2023-03-07T14:04:59","modified_gmt":"2023-03-07T13:04:59","slug":"sunovion-answers-is-named-a-j-d-power-2022-certified-customer-service-program%e2%84%a0","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/sunovion-answers-is-named-a-j-d-power-2022-certified-customer-service-program%e2%84%a0\/","title":{"rendered":"Sunovion Answers Is Named a J.D. Power 2022 Certified Customer Service Program\u2120"},"content":{"rendered":"
\n

\n\u2013 Sunovion\u2019s patient support program is <\/i>recognized four years in a row by J.D. Power for providing an outstanding customer service experience \u2013<\/i>\n<\/p>\n

MARLBOROUGH, Mass.–(BUSINESS WIRE)–Sunovion Pharmaceuticals Inc.<\/a> (Sunovion) announced today that the Company\u2019s patient support program, Sunovion Answers, has been named as a J.D. Power 2022 Certified Customer Service Program\u2120. Sunovion Answers has been recognized four years in a row under the J.D. Power Certified Customer Service Program\u2120 for providing \u201cAn Outstanding Customer Service Experience\u201d for Phone support.\n<\/p>\n

<\/a>
<\/a><\/p>\n

\n\u201cWe are honored to be recognized four years in a row by the J.D. Power Certified Customer Service Program certification for Sunovion Answers, which is a reflection of our organization\u2019s consistent commitment to serve and create value for patients,\u201d said Antony Loebel, M.D., President and Chief Executive Officer, Sunovion Pharmaceuticals Inc. \u201cOur team is focused on ensuring that each and every patient receives a personalized approach and is guided step by step with resources and support.\u201d\n<\/p>\n

\n\u201cOnce again, Sunovion Answers has been recognized for providing, \u2018An Outstanding Customer Service Experience\u2019 for phone support, which is a considerable accomplishment,\u201d said Mark Miller, Practice Leader, Customer Service Advisory at J.D. Power. \u201cThis certification is difficult to achieve year over year and it is clear that the Sunovion Answers team is committed to going above and beyond with outstanding service provided to patients living with serious medical conditions.\u201d\n<\/p>\n

\nSunovion Answers is designed to provide personalized assistance for patients, their caregivers and health care providers. Sunovion Answers Support Specialists provide live phone support and offer medication information, insurance benefits information and copay savings options to callers. They also help patients find support groups and other resources for further assistance. Sunovion has achieved J.D. Power certification through the J.D. Power Certified Customer Service Program\u2120 in 2022, 2021, 2020, 2019 and 2017. This recognition is based on successfully completing a detailed evaluation of practices across more than 20 categories and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information visit www.jdpower.com\/ccc<\/a>.\n<\/p>\n

\nAbout J.D. Power
\n
<\/b>J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world\u2019s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.\n<\/p>\n

\nJ.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company\u2019s business offerings, visit JDPower.com\/business. The J.D. Power auto shopping tool can be found at JDPower.com<\/a>.\n<\/p>\n

\nAbout Sunovion Pharmaceuticals Inc. (Sunovion)
\n
<\/b>Sunovion is a global biopharmaceutical company focused on the innovative application of science and medicine to help people with serious medical conditions. Sunovion\u2019s vision is to lead the way to a healthier world. The company\u2019s spirit of innovation is driven by the conviction that scientific excellence paired with meaningful advocacy and relevant education can improve lives. With patients at the center of everything it does, Sunovion has charted new paths to life-transforming treatments that reflect ongoing investments in research and development and an unwavering commitment to support people with psychiatric, neurological and respiratory conditions.\n<\/p>\n

\nHeadquartered in Marlborough, Mass., Sunovion is an indirect, wholly-owned subsidiary of Sumitomo Dainippon Pharma Co. and Sunovion Pharmaceuticals Canada Inc., based in Mississauga, Ontario, is a wholly-owned direct subsidiary of Sunovion Pharmaceuticals Inc. Additional information can be found on the company\u2019s websites: www.sunovion.com<\/a> and www.sunovion.ca<\/a>. Connect with Sunovion on Twitter<\/a>, LinkedIn<\/a>, Facebook<\/a> and YouTube<\/a>.\n<\/p>\n

\n\u00a9 2023 Sunovion Pharmaceuticals Inc. All rights reserved.<\/sup>\n<\/p>\n

\nFor a copy of this release, visit Sunovion\u2019s web site at www.sunovion.com<\/a>.\n<\/p>\n

Contacts<\/b> <\/p>\n

\nJennifer Baird
\n
Executive Director, Corporate Communications
\n
Sunovion Pharmaceuticals Inc.
\n
781-708-2309
\n
jennifer.baird@sunovion.com<\/a>\n<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u2013 Sunovion\u2019s patient support program is recognized four years in a row by J.D. Power for providing an outstanding customer service experience \u2013 MARLBOROUGH, Mass.–(BUSINESS WIRE)–Sunovion Pharmaceuticals Inc. (Sunovion) announced today that the Company\u2019s patient support program, Sunovion Answers, has been named as a J.D. Power 2022 Certified Customer Service Program\u2120. Sunovion Answers has been … [Read more…]<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-business","4":"post-54576","6":"format-standard","7":"category-industry"},"yoast_head":"\nSunovion Answers Is Named a J.D. 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