{"id":56451,"date":"2023-05-02T18:04:27","date_gmt":"2023-05-02T16:04:27","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/lightbeam-clinical-services-achieves-100-customer-satisfaction-after-its-first-year\/"},"modified":"2023-05-02T18:04:27","modified_gmt":"2023-05-02T16:04:27","slug":"lightbeam-clinical-services-achieves-100-customer-satisfaction-after-its-first-year","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/lightbeam-clinical-services-achieves-100-customer-satisfaction-after-its-first-year\/","title":{"rendered":"Lightbeam Clinical Services Achieves 100% Customer Satisfaction After Its First Year"},"content":{"rendered":"<div>\n<p class=\"bwalignc\">\n<i>Since its launch in 2022, LCS has received a perfect customer satisfaction rating while generating significant revenue for client organizations<\/i><\/p>\n<p>IRVING, Texas&#8211;(BUSINESS WIRE)&#8211;<a href=\"https:\/\/twitter.com\/hashtag\/ACOs?src=hash\" target=\"_blank\" rel=\"noopener\">#ACOs<\/a>&#8212;<a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Flightbeamhealth.com%2F%3Futm_source%3Dpress_release%26utm_medium%3DLB_homepage_initial%26utm_campaign%3DQ423_LCS_NPS&amp;esheet=53390873&amp;newsitemid=20230502005194&amp;lan=en-US&amp;anchor=Lightbeam+Health+Solutions&amp;index=1&amp;md5=c1339a19a0089c79c71d11205050ff59\" rel=\"nofollow noopener\" shape=\"rect\">Lightbeam Health Solutions<\/a>, the leader in population health enablement solutions and services, today announces the remarkable customer satisfaction responses generated by its clinical staffing solution, Lightbeam Clinical Services (LCS). Launched in 2022, LCS provides care coordinators to enhance clients\u2019 care teams, helping to streamline daily administrative tasks, perform patient outreach, and coordinate resources for in-need and at-risk individuals.<\/p>\n<p><a href=\"https:\/\/mms.businesswire.com\/media\/20230502005194\/en\/624715\/5\/Lightbeam_Logo_-_Color.jpg\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20230502005194\/en\/624715\/21\/Lightbeam_Logo_-_Color.jpg\"><\/a><\/p>\n<p>\nOne of the primary drivers behind the development of Lightbeam Clinical Services was the healthcare industry\u2019s rampant staffing shortages. While Lightbeam clients has access to prescriptive, granular insights, having inadequate staffing resources made it difficult to act. LCS addresses this issue by enabling care teams to see more patients and improving efficiency.<\/p>\n<p>\nIn its first year, LCS has achieved tremendous milestones, including:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\nNet Promoter Score\u00ae of 100<\/li>\n<li>\nNearly all customers expanded services<\/li>\n<li>\nApproaching 10,000 patient outreaches<\/li>\n<li>\nAn engagement rate of 50%+, maintained throughout the entire year<\/li>\n<li>\nMore than 4,000 billable events generated<\/li>\n<\/ul>\n<p>\n\u201cLightbeam staff communicates well with our practice on patient needs or issues,\u201d said one (anonymous) client in a satisfaction survey. \u201cThe care plans [LCS provides] are very detailed and clear, easy to follow. Lightbeam management is great to work with and has accommodated to our patients\u2019 needs! Everyone on the team has been very flexible and patient in collaborating with us on workflows for our organization.\u201d Another client called LCS their \u201cmost positive and collaborative third-party relationship.\u201d<\/p>\n<p>\n\u201cI am so proud to see the impact Lightbeam Clinical Services has made on our clients\u2019 organizations, and especially the difference our care coordinators have made on patient lives,\u201d says Briana Rodriguez, BSN, RN, CHPN, Director of Clinical Services at Lightbeam Clinical Services. \u201cLCS\u2019s first year was marked with great successes, and we have the feedback from our clients to show for it. We are eager to apply everything we\u2019ve learned as Lightbeam continues to fulfill its mission of helping healthcare organizations expand their reach to vulnerable populations, keep patients engaged, and retain top clinical talent.\u201d<\/p>\n<p>\nTo learn more about how Lightbeam\u2019s staffing solutions can expand the reach and capacity of your care teams, visit booth C at the Hilton Baltimore Inner Harbor during the National Association of ACOs (NAACOS) Spring 2023 Conference in Baltimore, MD from May 3-5, or contact <a target=\"_blank\" href=\"&#109;a&#x69;l&#x74;o&#x3a;&#105;&#x6e;&#102;&#x6f;&#64;l&#x69;g&#x68;t&#x62;&#101;&#x61;&#109;&#x68;&#101;&#x61;&#108;t&#x68;&#46;&#x63;o&#x6d;\" rel=\"nofollow noopener\" shape=\"rect\">&#x69;&#110;&#x66;&#x6f;&#64;&#x6c;&#105;g&#x68;&#116;b&#x65;&#97;&#x6d;&#x68;e&#x61;&#108;t&#x68;&#46;c&#x6f;&#109;<\/a>. To book a one-on-one with a Lightbeam team member, <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Flightbeamhealth.com%2Fnaacos-spring-2023%2F%3Futm_source%3Dpress_release%26utm_medium%3DNAACOS_spring23_schedule_meeting%26utm_campaign%3DQ423_LCS_NPS&amp;esheet=53390873&amp;newsitemid=20230502005194&amp;lan=en-US&amp;anchor=schedule+time+here&amp;index=2&amp;md5=c34b9a94f4b2f3ae9a2171f2c8603d1d\" rel=\"nofollow noopener\" shape=\"rect\">schedule time here<\/a>.<\/p>\n<p>\n<b><span class=\"bwuline\">About Lightbeam Health Solutions<\/span><\/b><\/p>\n<p>\nLightbeam Health Solutions delivers a proven model for managing patient populations and associated risk. Lightbeam\u2019s vision is to bring health data into the light through the use of analytics, and to provide the insight and capabilities healthcare clients need to ensure patients receive the right care at the right time. Lightbeam facilitates population health management for ACOs, payers, provider groups, health systems, and other healthcare organizations aspiring to provide superior care at a lower cost. For more information, visit <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.lightbeamhealth.com%2F%3Futm_source%3Dpress_release%26utm_medium%3DLB_homepage_boilerplate%26utm_campaign%3DQ423_LCS_NPS&amp;esheet=53390873&amp;newsitemid=20230502005194&amp;lan=en-US&amp;anchor=www.lightbeamhealth.com&amp;index=3&amp;md5=7aba6a095799a068bde7db1bb25b8c67\" rel=\"nofollow noopener\" shape=\"rect\">www.lightbeamhealth.com<\/a>, and follow Lightbeam on <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3278162%3Futm_source%3Dpress_release%26utm_medium%3DLB_linkedin_boilerplate%26utm_campaign%3DQ423_LCS_NPS&amp;esheet=53390873&amp;newsitemid=20230502005194&amp;lan=en-US&amp;anchor=LinkedIn&amp;index=4&amp;md5=e7c7d661df8e0a2851c96c24bcc9320b\" rel=\"nofollow noopener\" shape=\"rect\">LinkedIn<\/a> and <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Ftwitter.com%2FLightbeamHealth%3Futm_source%3Dpress_release%26utm_medium%3DLB_twitter_boilerplate%26utm_campaign%3DQ423_LCS_NPS&amp;esheet=53390873&amp;newsitemid=20230502005194&amp;lan=en-US&amp;anchor=Twitter&amp;index=5&amp;md5=fdb979356d3fa0f1fcf32033e6fcb89d\" rel=\"nofollow noopener\" shape=\"rect\">Twitter<\/a>.<\/p>\n<p> <b>Contacts<\/b> <\/p>\n<p>\n<b><span class=\"bwuline\">Lightbeam Health Contact<\/span><\/b><br \/>Amanda Hunt<br \/>\n<br \/><a target=\"_blank\" href=\"&#x6d;&#x61;&#105;&#108;&#116;o&#x3a;&#x6d;&#x65;&#100;&#105;a&#64;&#x6c;&#x69;&#x67;&#104;&#116;b&#x65;&#x61;&#x6d;&#104;&#101;&#97;l&#x74;&#x68;&#x2e;&#99;&#111;m\" rel=\"nofollow noopener\" shape=\"rect\">&#x6d;&#x65;&#x64;&#x69;&#97;&#64;lig&#x68;&#x74;&#x62;&#x65;&#97;&#109;hea&#x6c;&#x74;&#x68;&#x2e;&#99;&#111;&#109;<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Since its launch in 2022, LCS has received a perfect customer satisfaction rating while generating significant revenue for client organizations IRVING, Texas&#8211;(BUSINESS WIRE)&#8211;#ACOs&#8212;Lightbeam Health Solutions, the leader in population health enablement solutions and services, today announces the remarkable customer satisfaction responses generated by its clinical staffing solution, Lightbeam Clinical Services (LCS). Launched in 2022, LCS &#8230; <span class=\"more\"><a class=\"more-link\" href=\"https:\/\/pharma-trend.com\/en\/lightbeam-clinical-services-achieves-100-customer-satisfaction-after-its-first-year\/\">[Read more&#8230;]<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-business","4":"post-56451","6":"format-standard","7":"category-industry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lightbeam Clinical Services Achieves 100% Customer Satisfaction After Its First Year - Pharma Trend<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pharma-trend.com\/en\/lightbeam-clinical-services-achieves-100-customer-satisfaction-after-its-first-year\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lightbeam Clinical Services Achieves 100% Customer Satisfaction After Its First Year - Pharma Trend\" \/>\n<meta property=\"og:description\" content=\"Since its launch in 2022, LCS has received a perfect customer satisfaction rating while generating significant revenue for client organizations IRVING, Texas&#8211;(BUSINESS WIRE)&#8211;#ACOs&#8212;Lightbeam Health Solutions, the leader in population health enablement solutions and services, today announces the remarkable customer satisfaction responses generated by its clinical staffing solution, Lightbeam Clinical Services (LCS). Launched in 2022, LCS ... 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