{"id":59888,"date":"2024-08-22T19:04:19","date_gmt":"2024-08-22T17:04:19","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/ai-meets-empathy-nrc-health-launches-first-ai-enabled-solutions-to-elevate-healthcare-experience\/"},"modified":"2024-08-22T19:04:19","modified_gmt":"2024-08-22T17:04:19","slug":"ai-meets-empathy-nrc-health-launches-first-ai-enabled-solutions-to-elevate-healthcare-experience","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/ai-meets-empathy-nrc-health-launches-first-ai-enabled-solutions-to-elevate-healthcare-experience\/","title":{"rendered":"AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience"},"content":{"rendered":"<div>\n<p class=\"bwalignc\">\n<i>Today, at NRC Health\u2019s 30th annual conference, Human Understanding Beyond | <\/i><a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fweb.cvent.com%2Fevent%2F6951a016-0862-432e-b1d8-66da438447c6%2Fsummary&amp;esheet=54112211&amp;newsitemid=20240822567645&amp;lan=en-US&amp;anchor=HUB24&amp;index=1&amp;md5=a761ecc043ba3a476b4ba6d68916f2ba\" rel=\"nofollow noopener\" shape=\"rect\"><i>HUB24<\/i><\/a><i>, the organization debuted healthcare\u2019s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey.<\/i><\/p>\n<p>LINCOLN, Neb.&#8211;(BUSINESS WIRE)&#8211;<a href=\"https:\/\/twitter.com\/hashtag\/HealthcareAI?src=hash\" target=\"_blank\" rel=\"noopener\">#HealthcareAI<\/a>&#8211;NRC Health, a recognized leader in delivering innovative solutions and data-driven insights to improve healthcare experiences, announced a new suite of next-gen AI-enabled products, along with an acquisition and new partnership, today at <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fweb.cvent.com%2Fevent%2F6951a016-0862-432e-b1d8-66da438447c6%2Fsummary&amp;esheet=54112211&amp;newsitemid=20240822567645&amp;lan=en-US&amp;anchor=HUB24&amp;index=2&amp;md5=cea662f3d5120c09271a40f9d5e48215\" rel=\"nofollow noopener\" shape=\"rect\">HUB24<\/a>.<\/p>\n<p><a href=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/2221928\/5\/HUB24_and_NRC.jpg\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/2221928\/22\/HUB24_and_NRC.jpg\"><\/a><br \/><a href=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/2221928\/5\/HUB24_and_NRC.jpg\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/2221928\/21\/HUB24_and_NRC.jpg\"><\/a><br \/><a href=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/1967886\/5\/NRC.jpg\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/1967886\/22\/NRC.jpg\"><\/a><br \/><a href=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/1967886\/5\/NRC.jpg\"><img decoding=\"async\" src=\"https:\/\/mms.businesswire.com\/media\/20240822567645\/en\/1967886\/21\/NRC.jpg\"><\/a><\/p>\n<p>\n\u201cHealthcare experiences are human experiences, and the use of technology has often come at the expense of human connections\u2014until now,\u201d said Christophe Louvion, Chief Product and Technology Officer at NRC Health. \u201cAll of our next-generation products are powered by NRC Health\u2019s secure, private AI engine <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fnrchealth.com%2Fsolutions%2Fhuey%2F&amp;esheet=54112211&amp;newsitemid=20240822567645&amp;lan=en-US&amp;anchor=Huey&amp;index=3&amp;md5=77ea98b3405b11033ceab3c61fefdec3\" rel=\"nofollow noopener\" shape=\"rect\">Huey<\/a>, healthcare\u2019s first AI engine and large language model (LLM) trained exclusively on the personalized data that matters most to clinical teams and patients.\u201d<\/p>\n<p>\nHuey\u2122 is built with a moral framework that ensures that the technology closely aligns with human-centric, societal values to deliver compassionate feedback, relevant coaching, and the next best actions to frontline teams, leaders, and clinicians.<\/p>\n<p>\nNRC Health\u2019s holistic healthcare experience management framework breaks down the barriers often created by traditional technology and restores Human Understanding\u00ae across the healthcare experience. New AI-powered products include:<\/p>\n<ul class=\"bwlistdisc\">\n<li>\n<b>nGage<\/b>: AI-powered listening that captures unstructured feedback via video, image, and free text, in the natural voice and language of patients, employees, and community members along their journey.<\/li>\n<li>\n<b>nQuire<\/b>: Smart feedback summaries to make meaning out of mountains of data, delivering aggregated feedback in seconds based on actual comments from a customer database.<\/li>\n<li>\n<b>nVolve<\/b>: Intelligent, predictive conversation enablement for patient experience (PX) and employee experience (EX) use cases, built with the best of Nobl (acquired by NRC Health).<\/li>\n<li>\n<b>nLighten<\/b>: Personalized narrative and competency summaries, gamified with actionable coaching for clinical teams on the frontline.<\/li>\n<li>\n<b>nAct<\/b>:<b> <\/b>Smart service recovery that instantly drafts recommended responses to empower teams to resolve alerts better and faster without adding to their workload<b>.<\/b><\/li>\n<\/ul>\n<p>\nAt HUB24, NRC Health also announced their acquisition of <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fnoblhealth.com%2F&amp;esheet=54112211&amp;newsitemid=20240822567645&amp;lan=en-US&amp;anchor=Nobl&amp;index=4&amp;md5=34a2f1bc74e187b39488a36cd5058696\" rel=\"nofollow noopener\" shape=\"rect\">Nobl<\/a>\u2014the leader in advanced rounding solutions for healthcare organizations\u2014and a partnership with <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.medallia.com%2F&amp;esheet=54112211&amp;newsitemid=20240822567645&amp;lan=en-US&amp;anchor=Medallia&amp;index=5&amp;md5=094ccf5d28637824e00b6975d37e42f4\" rel=\"nofollow noopener\" shape=\"rect\">Medallia<\/a> to solve issues that directly impact human healthcare experiences for consumers and employees.<\/p>\n<p>\n\u201cWith the complexity and demands associated with healthcare delivery today, it\u2019s critical to take a human-centered approach\u2014and Nobl can help us do just that,\u201d said Jennifer Baron, Chief Experience Officer at NRC Health. \u201cNobl\u2019s rounding solutions provide patient and employee feedback for leaders to directly act on key issues and improve healthcare experiences in real time.\u201d<\/p>\n<p>\nNRC Health\u2019s partnership with Medallia strengthens the organization\u2019s capabilities in consumer experience (CX) and employee experience (EX). Medallia\u2019s globally tested technology equips NRC Health with scalable tools that support end-to-end journey listening\u2014illuminating CX blind spots and broad multi-industry EX benchmarks\u2014as well as advanced reporting, embedded action workflows, and sophisticated contact-center offerings.<\/p>\n<p>\n\u201cWe are thrilled to add the advanced technology solutions from Nobl and Medallia to our comprehensive suite of AI-enabled products\u2014all built on Human Understanding,\u201d said Vinitha Ramnathan, Chief Product Officer at NRC Health. \u201cThe use of this technology offers insights that allow health systems to illuminate and improve what matters most to patients, employees, and the communities they serve, while delivering unparalleled value to our customers.\u201d<\/p>\n<p>\n<b><span class=\"bwuline\">About NRC Health<\/span><\/b><\/p>\n<p>\nFor more than 40 years, NRC Health has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health\u2019s commitment to Human Understanding\u00ae helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health\u2019s patient-focused approach, unmatched market research and emphasis on consumer preferences are transforming the healthcare experience, creating strong outcomes for patients and entire healthcare systems. For more information, email <a target=\"_blank\" href=\"&#x6d;a&#x69;&#108;&#x74;&#111;&#x3a;&#x69;n&#x66;&#111;&#x40;&#110;&#x72;&#99;h&#x65;&#97;&#x6c;&#116;&#x68;&#46;c&#x6f;&#109;\" rel=\"nofollow noopener\" shape=\"rect\">&#105;&#x6e;&#x66;o&#64;&#x6e;r&#99;&#x68;&#x65;a&#108;&#x74;h&#46;&#x63;&#x6f;m<\/a>, or visit <a target=\"_blank\" href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.nrchealth.com&amp;esheet=54112211&amp;newsitemid=20240822567645&amp;lan=en-US&amp;anchor=www.nrchealth.com&amp;index=6&amp;md5=0c9b83bc55bd3ad7518a99b06f97e56f\" rel=\"nofollow noopener\" shape=\"rect\">www.nrchealth.com<\/a>.<\/p>\n<p> <b>Contacts<\/b> <\/p>\n<p>\nClaudia Witczak<br \/>\n<br \/><a target=\"_blank\" href=\"&#109;&#x61;&#105;&#x6c;t&#x6f;:&#99;&#x77;&#105;&#x74;&#99;&#x7a;a&#x6b;&#64;&#98;&#x70;&#100;&#x68;e&#x61;l&#x74;&#x68;&#99;&#x61;&#114;&#x65;&#46;&#x63;o&#109;\" rel=\"nofollow noopener\" shape=\"rect\">&#99;&#x77;i&#116;&#x63;z&#97;&#x6b;&#64;&#x62;&#x70;&#100;&#x68;e&#97;&#x6c;t&#104;&#x63;a&#x72;&#x65;&#46;&#x63;&#x6f;&#109;<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Today, at NRC Health\u2019s 30th annual conference, Human Understanding Beyond | HUB24, the organization debuted healthcare\u2019s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey. LINCOLN, Neb.&#8211;(BUSINESS WIRE)&#8211;#HealthcareAI&#8211;NRC Health, a recognized leader in delivering innovative solutions and data-driven insights to improve healthcare experiences, announced &#8230; <span class=\"more\"><a class=\"more-link\" href=\"https:\/\/pharma-trend.com\/en\/ai-meets-empathy-nrc-health-launches-first-ai-enabled-solutions-to-elevate-healthcare-experience\/\">[Read more&#8230;]<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"entry","1":"post","2":"publish","3":"author-business","4":"post-59888","6":"format-standard","7":"category-industry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience - Pharma Trend<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pharma-trend.com\/en\/ai-meets-empathy-nrc-health-launches-first-ai-enabled-solutions-to-elevate-healthcare-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI meets empathy: NRC Health launches first AI-enabled solutions to elevate healthcare experience - Pharma Trend\" \/>\n<meta property=\"og:description\" content=\"Today, at NRC Health\u2019s 30th annual conference, Human Understanding Beyond | HUB24, the organization debuted healthcare\u2019s most comprehensive experience management platform and announced strategic acquisitions and partnerships to enable greater human connection across the healthcare journey. 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LINCOLN, Neb.&#8211;(BUSINESS WIRE)&#8211;#HealthcareAI&#8211;NRC Health, a recognized leader in delivering innovative solutions and data-driven insights to improve healthcare experiences, announced ... 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