{"id":61776,"date":"2025-08-27T13:05:36","date_gmt":"2025-08-27T11:05:36","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/mpulse-acquires-clarity-software-solutions-to-advance-its-leadership-in-the-health-experience-and-insights-hxi-category\/"},"modified":"2025-08-27T13:05:36","modified_gmt":"2025-08-27T11:05:36","slug":"mpulse-acquires-clarity-software-solutions-to-advance-its-leadership-in-the-health-experience-and-insights-hxi-category","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/mpulse-acquires-clarity-software-solutions-to-advance-its-leadership-in-the-health-experience-and-insights-hxi-category\/","title":{"rendered":"mPulse Acquires Clarity Software Solutions to Advance its Leadership in the Health Experience and Insights (HXI) Category"},"content":{"rendered":"
\n

\nCombined company creates transformational omnichannel member engagement platform<\/i><\/p>\n

LOS ANGELES–(BUSINESS WIRE)–mPulse<\/a>, a leading provider of Health Experience and Insights (HXI) technology, today announced it has acquired Clarity Software Solutions<\/a>, a leader in health communications technology for the production of critical member-journey touchpoints through personalized, intelligent cross-channel engagement.<\/p>\n

<\/a>
<\/a><\/p>\n

\nThe need for health plans to adopt technologies that improve the consumer experience is becoming more apparent due to the gap between consumer expectations and what organizations can deliver. According to the J.D. Power 2025 U.S. Commercial Member Health Plan Study<\/a>, widening performance gaps exist across leading plans, and the importance of clear communication, digital convenience, and meaningful member support is critical, noting tools that improve member experience are competitive differentiators. This transaction brings together two organizations that are changing the status quo and aiming to bring new innovative approaches to the market. Together, the companies partner with 450+ healthcare organizations, over 50 of the 60 largest health plans, and more than 80% of 4.5- and 5-Star Medicare Advantage plans.<\/p>\n

\n“The combination of mPulse\u2019s advanced HXI platform with Clarity\u2019s robust member communication and engagement solutions accelerates our mission to power human-centered healthcare that leverages governed AI, helps eliminate fragmentation, and delivers a unified, digital-driven end-to-end experience across channels that magnifies value for health plans and their members. This strategic accretive transaction unites two leaders at a time when there is a critical need for consumer-centric tools and solutions,\u201d said Bob Farrell, CEO of mPulse. \u201cHealthcare doesn\u2019t suffer from a lack of data, but healthcare is challenged in translating data into the type of high-value actions facilitated by mPulse\u2019s and Clarity\u2019s solutions. Combining our companies\u2019 resources creates a strong team of technologists, scientists, and domain experts that are among the best in the industry. Together, we are poised to help plans overcome performance gaps and improve health outcomes while providing operational efficiencies.\u201d<\/p>\n

\nSteve Mongelli, CEO of Clarity, will continue in the role of President at mPulse and lead a broad set of functions that help drive leadership and innovation in the market and continuity across business processes.<\/p>\n

\n\u201cI am excited for Clarity to join forces with mPulse. Our creative, data-driven member communications will now get amplified through mPulse\u2019s scale and innovation. Combined, we can deliver interactive experiences that not only inform but engage and help drive action\u2014whether through mobile, web, or impactful physical communications,\u201d said Steve Mongelli, CEO of Clarity. \u201cWith Clarity, mPulse\u2019s HXI capabilities will strengthen its position within the industry with a breadth of consumer touchpoints and integrated predictive analytics.\u201d<\/p>\n

\nmPulse\u2019s HXI ecosystem integrates foundational engagement technologies, omnichannel engagement, health portals, predictive analytics, and establishes a comprehensive 360 view of the member journey. Advanced orchestration capabilities require robust data inputs and HXI helps establish a closed loop environment that enables AI-powered orchestration and journey optimization. mPulse supports over 4 billion consumer-related transactions annually and Clarity adds data from over 150 million member communications.<\/p>\n

\nThe transaction was supported by PSG, mPulse\u2019s current majority investor, along with investments from other existing mPulse shareholders. \u201cIn our view, the acquisition of Clarity will help advance mPulse\u2019s leadership in digital health and enable payer focus on health outcomes,\u201d said Marco Ferrari, Managing Director at PSG. Reid McCann, Principal at PSG added, \u201cWe look forward to supporting mPulse in its mission to leverage AI in creating a 360-degree member view to help drive a more meaningful member experience and improved health outcomes. We believe the expansion of mPulse with Clarity further positions the company to continue its strong growth and market leadership.\u201d<\/p>\n

\nSteve Rodgers, Managing Director of Morgan Stanley Capital Partners, the prior majority investor in Clarity, remarked, \u201cWe are proud to have supported Clarity\u2019s evolution into an industry leader in healthcare communications. mPulse\u2019s acquisition is a natural next step to help expand its platform further and deliver even greater value to customers.\u201d<\/p>\n

\nmPulse will share insights about its combined capabilities and how they address core industry challenges at its upcoming industry conference, Activate2025, which is being held on September 23-24th<\/sup> in Austin, Texas. For more information visit the conference website here<\/a>.<\/p>\n

\nAbout mPulse
\n
<\/b>mPulse<\/a>, a leader in digital solutions for the healthcare industry, aims to transform consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to power collaboration across the healthcare ecosystem. With over a decade of experience and 4 billion consumer-related transactions annually, mPulse is a trusted Health Experience and Insights (HXI) partner for over 400 healthcare organizations. To learn more, visit www.mpulse.com<\/a>.<\/p>\n

\nAbout Clarity Software Solutions, Inc.
\n
<\/b>Clarity Software Solutions, Inc.<\/a> provides technology-driven healthcare engagement through multimodal communications. Each year, Clarity produces and delivers over 150 million member communications for more than 100 health plans nationwide. Clarity provides industry-leading SaaS technology and consultative services allowing healthcare organizations to enhance member correspondence such as ID cards, EOBs, member guides, and other welcome and plan lifecycle correspondence. These enhancements drive increased participation in plans\u2019 highest priority member activities and benefits. For more information, visit www.clarityssi.com<\/a><\/p>\n

\nAbout PSG
\n
<\/b>PSG is a growth equity firm that partners with software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities, and build strong teams. Having backed more than 150 companies and facilitated over 520 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City, London, Paris, Madrid, and Tel Aviv. To learn more about PSG, visit www.psgequity.com<\/a>.<\/p>\n

Contacts<\/b> <\/p>\n

\nOlivia Mannion
\n
mpulse@pancomm.com<\/a><\/p>\n

Jackie Ryan
\n
pro-psg@prosek.com<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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