{"id":63183,"date":"2026-05-30T01:03:05","date_gmt":"2026-05-29T23:03:05","guid":{"rendered":"https:\/\/pharma-trend.com\/en\/tanner-introduces-new-ai-voice-chat-assistant-to-reduce-call-center-hold-times\/"},"modified":"2026-05-30T01:03:05","modified_gmt":"2026-05-29T23:03:05","slug":"tanner-introduces-new-ai-voice-chat-assistant-to-reduce-call-center-hold-times","status":"publish","type":"post","link":"https:\/\/pharma-trend.com\/en\/tanner-introduces-new-ai-voice-chat-assistant-to-reduce-call-center-hold-times\/","title":{"rendered":"Tanner Introduces New AI Voice Chat Assistant to Reduce Call Center Hold Times"},"content":{"rendered":"
\n

\nThe new voice chat AI assistant, Clara, provides 24\/7 bilingual support to streamline inbound calls, handle common questions and reduce on-hold times.<\/i><\/p>\n

CARROLLTON, Ga.–(BUSINESS WIRE)–Tanner Health, a leading nonprofit healthcare system serving west Georgia and east Alabama, today announced its go-live with Hyro<\/a>, the leading Responsible AI Assistant Platform for health care, to streamline patient access and improve call center efficiency.<\/p>\n

<\/a>
<\/a><\/p>\n

\nTo support the health system\u2019s inbound call volumes, Tanner launched Clara, a bilingual AI voice chat assistant, to provide 24\/7 call support to help minimize phone queues and hold times.<\/p>\n

\nClara serves as the first point of contact and can autonomously handle common questions and tasks, including appointment management, scheduling and prescription management without requiring human interaction. Leveraging Hyro is part of Tanner\u2019s continuing investment in emerging technologies through its innovation arm, Healthliant Ventures.<\/p>\n

\n“Implementing an AI initiative of this magnitude has quite a few moving parts, but our priority is getting patients the answers they need without waiting,” said Tee Ogletree, executive director of population health & innovation at Tanner Health. “Hyro\u2019s voice AI assistant, which we\u2019ve dubbed \u2018Clara,\u2019 is already making a significant difference in our daily operations. We’re excited to continue scaling this across our clinics and rolling out additional skills so our staff can stop acting as human routers and focus on actual patient care.”<\/p>\n

\nHyro handles common questions and requests to alleviate the burden of high call volumes and repetitive administrative tasks, ensuring patients can get the information they need any time of day and allowing patient care teams to reclaim time previously spent manually routing calls or managing appointments and confirmations.<\/p>\n

\nOnce an appointment is updated, Clara sends the latest details via text, so patients can conveniently reference their appointment information whenever they need it.<\/p>\n

\nHyro integrates with Epic EHR and Cisco telephone systems and operates natively within existing workflows \u2014 and through its built-in Care Intelligence dashboard, patient access teams and operational leaders gain full visibility into call drivers, trends and metrics, as well as data from the AI assistant\u2019s output to continuously optimize care delivery.<\/p>\n

\n“The real test of any new technology is whether staff actually wants to use it, and we\u2019ve seen strong, early adoption of Hyro across our workflows,” said Tammy Davis, director of Tanner Medical Group. “Their AI assistants intercept and resolve the repetitive tasks so our staff doesn’t have to, and the transition for our patients has been seamless. We\u2019re already looking ahead to what comes next in our partnership with Hyro.”<\/p>\n

\nClara can communicate in English and Spanish, but its most meaningful impact is in redefining the patient experience through security and equity. Clara verifies patient identity and adheres to the health system\u2019s policies and standards before performing sensitive tasks.<\/p>\n

\n“Tanner Health understands that exceptional access to care isn’t just about answering the phone faster; it’s about resolving the patient’s needs instantly and accurately,” said Rom Cohen, COO and Co-Founder at Hyro. “By integrating our AI platform within their contact center infrastructure, Tanner is eliminating the traditional bottlenecks associated with patient communication. Our assistants don\u2019t just route calls \u2014 they understand patient intent and connect directly with Epic to complete tasks end-to-end, which protects the staff’s time and gives patients the immediate support they deserve.”<\/p>\n

\nIn its next phase of deployment, Tanner plans to activate Hyro\u2019s omnichannel capabilities, bringing a chat AI assistant to its website and deploying new use cases that simplify access for a wider range of medical specialties.<\/p>\n

\nAbout Tanner Health<\/b><\/p>\n

\nTanner Health is a five-hospital nonprofit health system providing convenient, personalized health care to communities across west Georgia and east Alabama. Tanner physicians and staff provide the latest technology and treatment options to advance their patients’ health. In addition to its regional hospitals and care centers, Tanner operates Tanner Medical Group, one of the largest multi-specialty physician groups in metro Atlanta.<\/p>\n

\nLearn more at tanner.org<\/a>.<\/p>\n

\nAbout Healthliant Ventures<\/b><\/p>\n

\nHealthliant Ventures was born out of the idea that Tanner Health could be a strategic partner to healthcare startups seeking to validate their products or services, expand their offerings through co-development, and market them to other health systems and customer types. Healthliant Ventures is dedicated to driving innovation, fostering strategic partnerships and transforming the way health care is delivered. Committed to advancing the industry, Healthliant Ventures focuses on developing innovative technologies and driving impactful change across the healthcare landscape.<\/p>\n

\nLearn more at healthliant.com<\/a>.<\/p>\n

\nAbout Hyro<\/b><\/p>\n

\nHyro, the leading Responsible AI Assistant Platform for healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services and channels \u2014 including call centers, websites, SMS, mobile apps and more. Hyro’s clients, which include Intermountain Health, Baptist Health and Hackensack Meridian Health, benefit from AI assistants that are fully HIPAA-compliant, fast to deploy, easy to maintain and simple to scale \u2014 generating better conversations, successful patient outcomes and revenue-driving insights. Hyro was founded in 2018 by Israel Krush and Rom Cohen. Learn more at www.hyro.ai<\/a>.<\/p>\n

Contacts<\/b> <\/p>\n

\nSteve West
\n
770-812-6746
\n
steve.west@tanner.org<\/a><\/p>\n

\nHyro Media Contact<\/b>
Ashley Dauwer
\n
ashley.d@hyro.ai<\/a><\/p>\n

\n\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

The new voice chat AI assistant, Clara, provides 24\/7 bilingual support to streamline inbound calls, handle common questions and reduce on-hold times. CARROLLTON, Ga.–(BUSINESS WIRE)–Tanner Health, a leading nonprofit healthcare system serving west Georgia and east Alabama, today announced its go-live with Hyro, the leading Responsible AI Assistant Platform for health care, to streamline patient … [Read more…]<\/a><\/span><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[],"class_list":["entry","post","publish","author-business","post-63183","format-standard","category-industry"],"yoast_head":"\nTanner Introduces New AI Voice Chat Assistant to Reduce Call Center Hold Times - Pharma Trend<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pharma-trend.com\/en\/tanner-introduces-new-ai-voice-chat-assistant-to-reduce-call-center-hold-times\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tanner Introduces New AI Voice Chat Assistant to Reduce Call Center Hold Times - Pharma Trend\" \/>\n<meta property=\"og:description\" content=\"The new voice chat AI assistant, Clara, provides 24\/7 bilingual support to streamline inbound calls, handle common questions and reduce on-hold times. 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