New MERGE Research Finds Better Portal Design Is Key to Restoring Trust in Health Insurers
MERGE identifies key opportunities for health insurers to transform member portals and close experience gap CHICAGO–(BUSINESS WIRE)–MERGE, a leading marketing and technology agency, released new research today that found most health insurance portals are falling short of member expectations, creating frustration, inefficiency, and financial strain. The white paper, “The Portal Payoff: A Study of 13 … [Read more…]
